Nordware's catalog had outgrown its pricing process. Forty thousand SKUs, reviewed by a team of four, on a quarterly cadence that never quite finished.
They started in recommendation-only mode on their fastest-moving decile, approving in a queue instead of a spreadsheet. Confidence built fast: every change came with its reason attached.
Inside a week the whole catalog was live behind guardrails. Gross margin moved three points — and not one customer complaint traced back to the change.